15 Day Return Policy

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100% refund for returns within 15 days. No questions asked.

We recommend contacting our Customer Service team to receive assistance and suggested methods to return your purchase. Hand over the securely packed item with the return address label and the shipping declaration to the Courier person. Once your returned item is received with us, the quality assurance team will review the returned item. Any items that show signs of wear and tear or have been altered, resized (by a Jeweller other than Kiara Diamonds), or damaged cannot be accepted for return.

Lifetime Exchange Policy

The exchange, return and money back policies are subject to terms & conditions as mentioned below.

• Customized Jewellery which includes personalized/engraved products /ordered in line with specific instructions from Customer is not eligible for return/money back.

Product should be accompanied with Original Product Certificate and Original Invoice for all returns/exchange/money back within the 15 Day period.

In case the customer cannot produce the original certificate in case of returns/exchange/money back, the cost of recertification shall be borne by the customer and shall be deducted from the refund amount.

The return/money back amount will be as determined by Rigvedjewels.com. In case, any Coupon, Discount or Promo Codes are used during the original purchase, the amount will be reduced by the amount equivalent to the Coupon, Discount or Promo Codes.

Rigvedjewels.com reserves the right to change the exchange value /money back price of the product based on the Quality Inspection.

In case of exchange, the customer has to select new product equivalent to or higher than the original amount of the order. In case of higher value item, the

Rigvedjewels.com offers Lifetime Buyback / Exchange for all products. If at any point of time you want to Exchange or Upgrade the product, we will happily offer you with an Exchange as below:

Category	Lifetime Exchange	Buyback
Plain Gold Jewellery	100% of weight on the prevailing rate on the date of exchange	80% of weight on the prevailing rate on the day of exchange No Value for studded stones
Diamond Jewellery	Gold Weight:100% of weight at prevailing rate on the day of exchange.Diamond Value: 90% of the value at prevailing rate on the day of exchange	Gold Weight: 100% of the weight at prevailing rate on the day of exchange.Diamond value: 80% of the value at prevailing rate on the day of exchange.
Precious Gemstones/studded jewellery	Gold Weight: 100% of gold weight at prevailing rate on the day of exchange.75% on stone value mentioned in invoice.	Gold Weight: 80%of gold weight at prevailing rate on the day of exchange.75% on stone value mentioned in invoice .
Platinum	90% on invoice value	80% on invoice value
Gold coins	100% on the Prevailing rate	90% on prevailing rate
Solitaires	90% on the Prevailing Solitaires rate	80% on prevailing Solitaire rate
Loose gemstones	NA	NA
Semi-Precious stones	NA	NA
Silver	NA	NA
Courier Charges	700/-	700/-

To Return An Item:

1) Contact our Sales Team on (+91) 9373049566

2) Advise the Jewellery Consultant that you would like to return your order.

3) We will send you pre-paid return packaging.

4) Please return your item inside the packaging supplied.

5) All refunds are processed within two weeks from the date the item is received by us. Refunds are made using the same method of payment as was used to make the original purchase.